This page provides comprehensive information about how we use cookies on our website to enhance your browsing experience, improve website performance, and deliver personalized content. Cookies are small text files that are stored on your device when you visit our site. They help us understand how visitors interact with our website, allowing us to offer a smoother and more efficient user experience. In the table below, you will find detailed information about each type of cookie we use, their purpose, and how long they remain on your device. We are committed to respecting your privacy and providing transparency about the data we collect through cookies. For more information on how we handle your personal data, please see our Privacy Policy.
Essential
Essential cookies enable basic functions and are necessary for the proper function of the website.
| Name | Description | Duration |
|---|---|---|
| wpconsent_geolocation | This cookie is used to store the consent settings based on the visitor's location. | 30 days |
| cookieyes-consent | 12 months | |
| cebsp_ | Session | |
| cebs | Session | |
| _CEFT | ||
| _ce.s | 12 months | |
| _ce.clock_data | ||
| __stripe_sid | 30 minutes | |
| __stripe_mid | 12 months | |
| wpconsent_preferences | This cookie is used to store the user's cookie consent preferences. | 30 days |
Comments
These cookies are needed for adding comments on this website.
| Name | Description | Duration |
|---|---|---|
| comment_author_email | Used to track the user across multiple sessions. | Session |
| comment_author_url | Used to track the user across multiple sessions. | Session |
| comment_author | Used to track the user across multiple sessions. | Session |
Google Tag Manager
Google Tag Manager simplifies the management of marketing tags on your website without code changes.
| Name | Description | Duration |
|---|---|---|
| cookiePreferences | Registers cookie preferences of a user | 2 years |
| td | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | session |
Statistics
Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.
| Name | Description | Duration |
|---|---|---|
| tk_qs | ||
| _zitok | 12 months | |
| _gcl_au | ||
| _ga_Z3GBQDSRKB | ||
| _ga |
Hotjar
Hotjar is a behavior analytics tool that helps site owners understand how visitors use their site through heatmaps, session recordings, surveys, and feedback widgets.
Learn more| Name | Description | Duration |
|---|---|---|
| _hjSessionResumed | A cookie that is set when a session/recording is reconnected to Hotjar servers after a break in connection. | session |
| hjViewportId | This cookie stores user viewport details such as size and dimensions. | Session |
| _hjSessionStorageTest | This cookie checks if the Hotjar Tracking Code can use Session Storage. If it can, a value of 1 is set. | Session |
| _hjTLDTest | When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. | session |
| _hjCookieTest | This cookie checks to see if the Hotjar Tracking Code can use cookies. If it can, a value of 1 is set. | Session |
| _hjUserAttributesHash | User Attributes sent through the Hotjar Identify API are hashed and cached in this cookie so Hotjar knows when an attribute has changed and needs to be updated. The cookie is refreshed while the visitor stays active. | 2 minutes |
| _hjCachedUserAttributes | This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool. | session |
| _hjLocalStorageTest | This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted immediately after creating it so the expected storage time is under 100ms. | under 100ms |
| _hjHasCachedUserAttributes | This cookie lets Hotjar know whether the User Attributes cached in the _hjUserAttributes local storage item are up to date. | session |
| _hjid | Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | 365 days |
| hj_visitor | hotjar uses cookies to enhance the user’s experience on our website, for example to complete forms, navigating the site, and identify returning users and offer related content. Users can control the use of cookies at the individual browser level. | Session |
| _hjIncludedInSample | Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. | 365 days |
| _hjClosedSurveyInvites | Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. | 365 days |
| _hjDonePolls | Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. | 365 days |
| _hjMinimizedPolls | Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. | 365 days |
| _hjDoneTestersWidgets | Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. | 365 days |
| _hjMinimizedTestersWidgets | Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. | 365 days |
| _hjShownFeedbackMessage | This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show. | 365 days |
| _hjptid | This cookie is set for logged in users of Hotjar, who have Admin Team Member permissions. It is used during pricing experiments to show the Admin consistent pricing across the site. | session |
| _hjAbsoluteSessionInProgress | The cookie is set so Hotjar can track the beginning of the user's journey for a total session count. It does not contain any identifiable information. | 30 minutes |
| _hjFirstSeen | The cookie is set so Hotjar can track the beginning of the user's journey for a total session count. It does not contain any identifiable information. | 30 minutes |
| _hjIncludedInPageviewSample | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's page view limit. | 30 minutes |
| _hjIncludedInSessionSample | This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's daily session limit | 30 minutes |
| _hjSession_ | A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. | 30 minutes |
| _hjSessionUser_ | Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | 365 days |
| _hjSessionTooLarge | Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit. | session |
| _hjSessionRejected | If present, this cookie will be set to 1 for the duration of a user’s session, if Hotjar rejected the session from connecting to our WebSocket due to server overload. This cookie is only applied in extremely rare situations to prevent severe performance issues. | session |
Salesforce
Salesforce is a leading cloud-based CRM platform that helps businesses manage customer relationships and sales processes.
| Name | Description | Duration |
|---|---|---|
| sfdc-stream | Used to properly route server requests within Salesforce infrastructure for sticky sessions. | 3 hours |
| CookieConsentPolicy | Used to apply end-user cookie consent preferences set by our client-side utility. | 1 year |
| _KMPage | In Salesforce Classic, used to read the last user selection for Find in View, Article Language, {DataCategory}, and Validation Status in Article Management. | 1 day |
| _KnowledgePageDispatcher | In Salesforce Classic, used to remember the user selection to determine whether to show Articles or My Drafts view in Knowledge. | session |
| _KnowledgePageFilter | In Salesforce Classic, used to remember the last user selection for the data category filter in Knowledge. | session |
| _KnowledgePageFilterArticleArticleType | In Salesforce Classic, used to remember the last user selection for the article type filter for Articles view in Knowledge. | session |
| _KnowledgePageFilterArticlePublishStatus | In Salesforce Classic, used to remember the last user selection for the publish status filter for Articles view in Knowledge. | session |
| _KnowledgePageFilterArticleValidationStatus | In Salesforce Classic, used to remember the last user selection for the validation status filter for Articles view in Knowledge. | session |
| _KnowledgePageFilterLanguage | In Salesforce Classic, used to remember the last user selection for the language filter in Knowledge. | session |
| BrowserId | Used to log browser sessions/visits for internal-only product analytics. | 1 year |
| _spring_KmMlPublishedTranslationsList | In Salesforce Classic, used to configure layout properties for Published Translations in Article Management. | 1 day |
| QCQQ | Used to detect the official login page for Forced Login POST detection. | session |
| _sid | Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service. | session |
| sid_Client | Used to validate orgid and userid on the client side. | session |
| activeView | In Salesforce Classic, used to remember the last user selection for Articles or Translations tab in Article Management. | session |
| idccsrf | Used for SSO authentication as CSRF protection. | 3 months |
| apex__EmailAddress | Caches contact IDs associated with email addresses. | 1 year |
| rsid | Used for an admin user to 'log in as' one of their org user. | session |
| auraBrokenDefGraph | Used to track when a Lightning page has malformed HTML. | 1 week |
| rsid2 | Used for an admin user to 'log in as' one of their org portal user. | session |
| autocomplete | Determines if the login page remembers the user’s username. | 60 days |
| RRetURL | Used for 'log in as' to return to original page. | session |
| _KnowledgePageFilterMyDraftArticleType | In Salesforce Classic, used to remember the last user selection for the article type filter for My Drafts view in Knowledge. | session |
| BAYEAX_BROWSER | Identify a unique browser subscribed to CometD streaming channels. | session |
| RRetURL2 | Used for portal 'log in as' to return to original page. | session |
| _KnowledgePageFilterMyDraftPublishStatus | In Salesforce Classic, used to remember the last user selection for the publish status filter for My Drafts view in Knowledge. | session |
| calViewState | Sets the inline calendar date state in Salesforce Classic (current week selected). | session |
| alohaEpt | Used to log page load EPT (Experience Page Time) for Visualforce (Classic UI) pages. | 90 sec |
| _KnowledgePageFilterMyDraftValidationStatus | In Salesforce Classic, used to remember the last user selection for the validation status filter for My Drafts view in Knowledge. | session |
| caPanelState | Saves the open, closed, and height percent states of the calendar panel. | session |
| clientSrc | Used to validate the IP from where a user logs in. | session |
| _KnowledgePageSortFieldArticle | In Salesforce Classic, used to remember the last user selection for Sort by for the Articles view in Knowledge. | session |
| renderCtx | Used to deliver requested pages and content based on a user's navigation. | session |
| oinfo | Used to track the State, Edition and orgID of a customer's org. | 3 months |
| _KnowledgePageSortFieldMyDraft | In Salesforce Classic, used to remember the last user selection for Sort by for the My Drafts view in Knowledge. | session |
| pctrk | Used to count page views by unauthenticated users against license usage. | session |
| expid_ | Used to render pages based on specified brand. | session |
| _spring_KmMlAnyoneDraftArticlesList | In Salesforce Classic, used to configure layout properties for the Draft Articles view in Article Management. | 1 day |
| force-stream | Used to properly route server requests within Salesforce infrastructure for sticky sessions. | 3 hours |
| oid | Used to redirect a user to the correct Salesforce org and assist the user for the next login. | 2 years |
| _spring_KmMlArchivedArticlesList | In Salesforce Classic, used to configure layout properties for Archived Articles in Article Management. | 1 day |
| schgtclose | Deprecated feature, not used. | session |
| sfdc_lv2 | Stores identity confirmation details for users. If the cookie isn’t set or it expires, users must repeat the identity confirmation process the next time that they log in. Identity confirmation requires a verification method such as SMS, an authenticator app, or a security key. | 1 year |
| showNewBuilderWarningMessage | Used to show or hide a warning message for the new dashboard builder. | 100 years |
| sidebarPinned | Controls the state of the Salesforce Classic sidebar. | 10 years |
| ideaToggle | Show the Ideas list view or the Feed list view. | session |
| visitor_id | The visitor cookie includes a unique visitor ID and the unique identifier for your account. | 1 year |
| inst | Used to redirect requests to an instance when bookmarks and hardcoded URLs send requests to a different instance. This type of redirect can happen after an org migration, a split, or after any URL update. | session |
| cookieSettingVerified | Used to create a popup message telling users that cookies are required. | session |
| iotcontextsplashdisable | For the IoT product, stores user preference of whether to show Context Splash popup. | 10 years |
| cordovaVersion | Used for internal diagnostics with mobile applications. | session |
| lastlist | Used to store the cookie name for the last list URL. | session |
| cqcid | Used to track a guest shopper’s browsing activity. | 1 year |
| liveagent_invite_rejected_ | Instructs Live Agent not to reissue an invitation on the same domain. Deletion of this cookie degrades the customer’s experience because they can get repeated invitations. | session |
| csssid | Used to establish a request context in the correct tenant org. | session |
| csssid_Client | Enables user switching. | session |
| devOverrideCsrfToken | CSRF Token. | session |
| disco | Tracks the last user login and active session for bypassing login. For example, OAuth immediate flow. | session |
| FedAuth | For the SharePoint connector, used to authenticate to the top-level site in SharePoint. | session |
| gTalkCollapsed | Controls whether the sidebar in Salesforce Classic is open for a user. | 1 year |
| guest_uuid_essential_ | Provides a unique ID for guest users in Salesforce Sites. Expires 1 year after the user’s last visit to the site. | 1 year |
| hideDevelopmentTools | Used to determine whether to show the developer tools. | session |
| hideFilesWarningModal | Stores the user acknowledgment that a public link to a Salesforce file is on email send. The warning window isn’t continually shown after the user acknowledges this action. | 50 years |
| hideIdentityDialog | Hides the dialog box that informs that the current user is logged out when switching to another user. | 1 year |
| Host-ERIC_PROD- | Enterprise Request Infrastructure Cookie (ERIC) carries the cross-site request forgery (CSRF) security token between the server and the client. The cookie name indicates the server mode (PROD or PRODDEBUG) and a random number. A different token is generated for each Lightning app. | 1 minute |
| _spring_KmMlMyDraftArticlesList | In Salesforce Classic, used to configure layout properties for Draft Articles assigned to Me in Article Management. | 1 day |
| BrowserId_sec | Used to log secure browser sessions/visits for internal-only product analytics. | 1 year |
| _kuid_ | Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads. | 6 months |
| _spring_KmMlMyDraftTranslationsList | In Salesforce Classic, used to configure layout properties for Draft Translations in Article Management. | 1 day |
| force-proxy-stream | Used to ensure client requests hit the same proxy hosts and are more likely to retrieve content from cache. | 3 hours |
| _spring_KmMlPublishedArticlesList | In Salesforce Classic, used to configure layout properties for Published Articles in Article Management. | 1 day |
| ssostartpage | Identifies the Identity Provider (IdP) location for single sign-on (SSO). Certain service provider initiated SSO requests can fail without this cookie. | 1 year |
| SUCSP | Used when the user identity that an administrator is assuming, via Log In as Another User, is a Customer Success Portal (CSP) user. | session |
| SUPRM | Used when the user identity that an administrator is assuming, via Log In as Another User, is a Partner Relationship Management (PRM) portal user. | session |
| t | Used to avoid duplicate access checks. | session |
| useStandbyUrl | Controls how quickly to set the standby URL when loading the softphone. | session |
| liveagent_sid | Identifies a Live Agent session. Stores a unique pseudonymous ID for a specific browser session over chat service. | session |
| waveUserPrefFinderLeftNav | Preference for left navigation UI in CRM Analytics. | 100 years |
| lloopch_loid | Determines whether to send the user to a specific portal login or an app login. | 1 year |
| waveUserPrefFinderListView | Preference for displaying list views in CRM Analytics. | 100 years |
| login | If the user’s session has expired, used to fetch the username and populate it on the main login page when using the process builder app. | 60 Days |
| webact | Used to collect metrics per page view for personalization. | 1 year |
| pc-unit | Sets a preference for displaying platform cache units to either MB or KB. | 1 year |
| WelcomePanel | Stores Salesforce preferences. | 1 day |
| PreferredLanguage | Stores the user language preference for language detection and localized user experience. | 1 year |
| promptTestMod | Stores whether test mode is in effect. This cookie is read-only. | 30 days |
| redirectionWarning | Enables the customer to store URLs that are exempt from setting a redirect warning interstitial page on an allowlist. | 1 year |
| SetupDomainProbePassed | Indicates whether the web client successfully accessed the new *.salesforce-setup.com domain. If the cookie value is true, then Setup pages are served from *.salesforce-setup.com. If false, Setup pages are served from *.force.com. In this case, users are sometimes required to view Setup pages in Salesforce Classic instead of in Lightning Experience. | Session |
| __Host-ERIC_PROD- | Enterprise Request Infrastructure Cookie (ERIC) carries the cross-site request forgery (CSRF) security token between the server and the client. The cookie name indicates the server mode (PROD or PRODDEBUG) and a random number. A different token is generated for each Lightning app. | Session |
WooCommerce Sourcebuster
SourceBuster is used by WooCommerce for order attribution based on user source.
| Name | Description | Duration |
|---|---|---|
| sbjs_session | The number of page views in this session and the current page path | 30 minutes |
| sbjs_udata | Information about the visitor’s user agent, such as IP, the browser, and the device type | session |
| sbjs_first | Traffic origin information for the visitor’s first visit to your store (only applicable if the visitor returns before the session expires) | session |
| sbjs_current | Traffic origin information for the visitor’s current visit to your store | session |
| sbjs_first_add | Timestamp, referring URL, and entry page for your visitor’s first visit to your store (only applicable if the visitor returns before the session expires) | session |
| sbjs_current_add | Timestamp, referring URL, and entry page for your visitor’s current visit to your store | session |
| sbjs_migrations | Technical data to help with migrations between different versions of the tracking feature | session |
Marketing
Marketing cookies are used to follow visitors to websites. The intention is to show ads that are relevant and engaging to the individual user.
| Name | Description | Duration |
|---|---|---|
| woocommerce_items_in_cart | ||
| woocommerce_cart_hash |